Return Policy | Award Maven

Our Guarantee

We stand behind the quality of every product we create. If you're not completely satisfied with your order, we'll make it right.

Quality Guarantee: If any item has a manufacturing defect or doesn't match your approved proof, we'll replace it at no charge.

Satisfaction Guarantee: We want you to love your awards. If something isn't right, contact us and we'll work together to find a solution.

Because most of our products are custom-made to your specifications, we cannot accept returns on:

However: If we made an error in production (wrong text, misspellings, incorrect colors), we'll remake the item at no charge.

For non-personalized items in original condition:

If you receive a defective product:

We cover return shipping costs for defective items.

If you receive the wrong items:

We apologize in advance for any inconvenience—mistakes are rare, but we fix them quickly.

To request a return or report an issue:

Email: returns@awardmaven.com Phone: (123) 456-7890

Please include:

We'll respond within 1 business day with return instructions.

Refunds are processed as follows:

Shipping charges are non-refundable unless the return is due to our error.

Before Production: Orders can be cancelled for a full refund before production begins.

During Production: Once production has started, cancellations may be subject to fees based on work completed.

After Shipping: Completed orders cannot be cancelled but may be returned per our return policy.